FAQs

How do I place an order?

Placing an order at hippomoo.com is easy, all you have to do is browse, add your favourite products to cart and checkout.

Browse hippomoo.com by using the search bar located at the top left corner of the page, main menu, or homepage. We like to use plenty of pictures to give you a good idea of how each product looks.

Add the product to your cart by selecting a size or colour, choose how many you want and then click the “add to cart” button. The product will be added to your cart and you can continue to shop.

Checkout by clicking on the cart icon located at the top right corner of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to purchase, simply click the “checkout” button and follow the prompts.

 

Can I change the shipping address of my order?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at support@hippomoo.com within 24 hours after placing your order. Unfortunately, you will not be able to change your shipping details or any other information once the order has been shipped.

 

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order after it is placed as the order is sent to our warehouse for immediate processing.

 

How to contact us?

We would like to hear from you! If you have any questions, please feel free to contact us by emailing support@hippomoo.com